Complaints Procedure

Working to ensure good governance


Complaints Procedure

It is the hope and intention of the Trustees of the Plymouth Diocesan Trust (registered charity 213227) that they will fulfil their duties under the Diocesan Trust Deed, serve the people of the Diocese of Plymouth and thereby advance the Roman Catholic faith.

If, nevertheless, anybody has any complaints about how the objects of the Diocesan Trust Deed are being achieved or how the Roman Catholic faith is being advanced in the Diocese of Plymouth, and if such complaints are not dealt with satisfactorily by the parish priest or other relevant Diocesan Officer, such complaints should be put in writing and sent to:

   Canon Paul Cummins
   Diocesan Administrator
   St. Boniface House
   TQ13 7JL


Upon receipt of such written complaint it will be acknowledged in writing by the Diocesan Administrator who will then refer it to the appropriate person whose identity and job title shall be notified to the complainant by the Diocesan Administrator. That person will then investigate the complaint and provide a full report to the Diocesan Administrator who will then notify his observations to the complainant. If the complainant is still not satisfied, he or she may ask for the complaint to be formally considered at a meeting of Diocesan Trustees following which, the decision of the Trustees will be communicated in writing to the complainant. Details of all complaints dealt with under this procedure shall be notified to the Diocesan Trustees at their next available meeting.

Chief Operating Officer and Secretary to the Trustees
Anthony Akinpelu
01364 645454